Computer Technology Guide: October 2009

Friday, October 30, 2009

Choosing A Web Designer: A Plan To Guide You Through The Minefield

by: Robin Porter

Choosing a web designer can seem like a daunting task. They come in all shapes and sizes – from freelancers working at home to glossy new media agencies, and there is as much variation in prices and service as there is in size.

So how do you choose the right one for your business?

Select Your Marketplace

Firstly, decide what market your would like to select from: local , national or overseas.

If you would feel more comfortable meeting your designer, and running through your project face to face (maybe it’s the kind of project that needs to “evolve”) ,and your ethos is “quality of service” rather than “Pile ‘em high, sell ‘em cheap” then a local web designer is for you. They can usually provide better back up, and be able to meet face to face to discuss your project and iron out any problems should they occur.

If you are a bit more budget conscious, then it makes sense to select from a “wider pool”. Getting quotes from designers across your country will usually obtain a more competitive quote. What you lose in face-to-face service is made up for in cost savings, and all but the largest web projects can usually be sorted out via telephone and email these days.

For the extremely cost conscious and value for money orientated (some would even say “brave”!) there is the overseas market. If you know exactly what you are looking for and can explain your project thoroughly and clearly in writing, then there are huge savings to be made. But what you save in price is invariably countered by having to do a little more work on your side – particularly when it comes to communication!

Finding Web Designers

To find a list of local web designers consult your Yellow Pages (or equivalent) or do a web search for “web designer “ “your area”. Looking further a field, you can do a web search or check out directories such as www.recommended-web-designers.co.uk . For overseas designers, go to web sites such as www.elance.com or www.rentacoder.com, the latter offering the benefit of escrow and arbitration services.

Draw up a shortlist

Draw up a shortlist of 3 or 4 designers to speak to. You can do this by visiting their websites, getting a feel for the type and size of business they are and looking at their online portfolio. Then call them – ask them questions about the type of clients they work for, timeframes and any other technical questions you have. Get a feel for how they communicate – whether they are on the same wavelength as you.

If you opted to go overseas, the websites already mentioned have ratings systems which can help you decide, and you can also send and receive private messages to ask questions.

Get Quotes

Once you have your shortlist, you can get quotes. For a straightforward website this can be a simple fixed price – for a more complicated project that is likely to evolve, you may just want to get a budget price at this stage, and then pin down details and a fixed price with your preferred bidder later. Always specify your expected timeframe for completion when obtaining quotes as this can affect prices.

Get References

Once you have your preferred bidder, get references. Any established web designer will be able to provide details of satisfied clients. Email them and ask if they were happy with the service received, if the job was completed on time, how unforeseen problems were dealt with etc.

Remember to trust your instincts: If you are not entirely happy with the references you obtain, walk away and select another designer.

Appoint your web designer

You now have a fixed price, references, and confirmed timescale for your project. Now appoint your designer!

Most have standard agreements –read them carefully, and if in doubt get your legal adviser to look them over. Make sure timescales and project milestones are specified, as well as payment terms. Find out how alterations to your project are dealt with – in terms of cost and delays – and how disputes if they arise would be settled.

Finally, when you are completely happy, sign on the dotted line and look forward to a productive working relationship with your web designer!

About the author:
Robin Porter has been CEO of of London based web designer Arpey Internet (http://www.arpey.co.uk) for over six years.

The 10 Most Important Questions To Ask Your Web Host NOW!

by: Bob Roth

So, you’re looking to build a web site or so fed up with your current web host that you are desperate to transfer your site elsewhere? You may not even be aware of your current host’s vulnerabilities in an industry where each week there is news about a host going down for one reason or another. Your first problem is narrowing the thousands of choices down to a few that you can research further. Seek friends or associates that have a web site and ask for their advice. Visit one of the many forums about web hosting, ask the members for advice or search threads from those that have asked before you. Once you’ve located a few hosts to research, the ten questions below will take you a long way towards making an informed decision. You may be able to find many of the answers to these questions on the hosts’ web sites, but always feel free to call the host and quiz them about their operations. The quality of the answers and degree of professionalism you get from a potential host often transfers to the type of support you’ll receive once you become a customer. Without further ado, the ten question to ask your web host:

1. How long has the web host been in business?
2. Does the web host own its data center?
3. How many upstream Internet providers does the web host have?
4. Does the web host monitor its customers’ sites twenty-four hours per day? How?
5. Does the web host provide 24/7/365 phone and email support?
6. What levels of redundancy does the web host’s architecture provide?
7. Does the web host automatically backup customer web sites in case of data loss? How often?
8. What is the web host’s billing policy?
9. Does the web host provide the features that you need for your web site?
10. Does the web host have the products and services to handle your growth?

1. How long has the web host been in business?
The length of time that a host has been in business can be related to their ability to provide a quality, reliable product. If your host can satisfy its customers, then those customers are likely to stick with the host’s service. Therefore, stay in business. There are, of course, situations where this is not applicable or becomes a bit hazy. Be sure to also inquire about whether a host has recently been involved in a merger, acquired what was once a well-known brand name, or launched a new brand. If any of these apply, then delve deeper into the story behind what has happened and determine whether quality resources are still with the company.
• Complete a domain name “whois” lookup on the web host: http://www.internic.net/whois.html. Type in the web host’s domain name and determine what year the domain was registered. If only registered in the recent past, ask the host about it. If the domain name was recently registered this is not necessarily a red flag. Simply inquire with the host about it. They may have recently launched an affinity-based brand to cater to your market.
• Type the host’s name into a search engine and check out the results that you get, other than those from the host itself. You may run across reviews, interviews, or industry articles about the host.

2. Does the web host own its data center?
A data center is the foundation from which all products and services are built upon. If your host owns its own data center, then they are likely quite entrenched in the hosting business. They also have an experienced staff and knowledge base from which to draw from when supporting your web site and building new products. In other words, if a host owns its own facility, then it controls more of the variables that can make or break your web presence.

3. How many upstream Internet providers does the web host have?
Your web site performance is not just a measure of your web server's speed. The ability of your web host to route traffic through the cleanest Internet connections is also of great importance. It is crucial that your provider have multiple connections to the Internet. Accidental fiber cuts in construction or telecom work and data center equipment failure can cause your site to go offline for an extended amount of time. This can be avoided if your web host has other connections to the Internet that will reroute traffic that would have normally been carried on the failed circuit. Yes, this means your host must also have extra capacity on hand to handle normal traffic levels when one connection is lost; which is another area where a host can attempt to cut cost. This is much like when driving your car, there are several streets that you can take to get to your desired destination. Sometimes you will encounter construction or an accident that will require you to take an alternative street. Well, the Internet works the same way. There are several routes that traffic can take to a destination. Your host should be able to choose the cleanest, or most efficient, route to your web site visitor. In fact, your host should be able to continually tune these routes to find the best path to your visitors. Another way to achieve this is by minimizing the number of different networks traffic will pass through before reaching its destination. It is extremely important for your host to have direct connections to networks that have lots of eyeballs. In other words, your web site will be served better if your web host is using connections with networks that facilitate Internet access to large volumes of subscribers.

4. Does the web host monitor its customers’ sites twenty-four hours per day? How?
There are a couple of factors that can influence the answer to this question. Does the host own its own data center? If not, then they are physically removed from their servers and likely paying a co-location company to provide monitoring for them. When another company controls the environmental systems that provide the home for the host, one can argue that you’ve created another potential point of failure; that being the communication of an issue from the data center to the web host. That point of failure can increase the latency between an issue and its resolution, resulting in increased downtime for your web site. Second, if your web host has an issue with its own infrastructure, then there may be travel time associated with their engineers getting to the data center to resolve it or, once again, increased latency by trying to remotely resolve an issue.

5. Does the web host provide 24/7/365 toll free phone and email support?
You might be surprised at how many web hosts don’t provide 24/7/365 support. The industry’s hosts run the gamut from only email support to providing phone and email support 24 hours per day and 365 days per year. The best way to eliminate not having support when you need it, is to choose a host that can assist you whenever you need it. When an idea wakes you from a slumber at 3 A.M., it’s nice to have your host on the other end of the phone to discuss it. When your site malfunctions due to a programming glitch the night before your store is to open, it’s wonderful to have your web host on the phone to decipher the issue with you. When your cat accidentally deletes some important files, know that your host is there to help recover them. Also make sure that your host is providing support over the major holidays. Many web hosts will close their support center, decrease their support to only email, or send their support team home with a pager to be called in case of emergency. All of these decreases can create latency if your web site goes offline. And, holidays are often days which persons will spend time on the Internet after they’ve completed all of their social plans. Matter of fact, word-of-mouth business is one of the most effective means to customer acquisition. When people get together, they exchange ideas.

6. What levels of redundancy does the web host provide?
Failures that cause your site to lose connection can happen. Therefore, it's crucial to find a provider whose hosting architecture provides the least-risk of failure. Redundancy is necessary. Single points of failure are very bad, but many hosts attempt to cut costs by risking single points of failure. Ask your web host about their redundancy in server architecture (web, email, and DNS servers), load-balancing, and file storage.
A web server is the hardware and software combination that serves requested web pages, files, or other information. Servers answer requests from web browsers to provide information from web sites, email, and databases. They then send that information to the requesting browser. Load balancing divides the amount of work that a server has to do between multiple servers, which also adds redundancy, so that more work gets done in the same amount of time and, in general, all web sites requests within the network get served faster. The load balancers stay in constant contact with the servers to determine how busy they are and/or if one of them has failed. It may sound like a no-brainer, but having your site connected to the Internet is the whole reason for having a web site and a load-balanced, redundant network is vital to that endeavor.

Has your email server ever been down? Redundancy is also vital for email and DNS servers. A Domain Name System (DNS) server translates requests to locate a web site. As you can imagine, keeping email and DNS servers online is a mission-critical task for a web host. For file storage, seek a host that uses a reliable storage solution with multiple auto-fail over and hot-swappable drives to ensure continuous delivery of your web site.

7. Does the web host automatically backup customer web sites in case of data loss? How often?
Backing up web sites should be a routine part of your web host’s operation. Backup is the activity of copying files or databases so that they will be preserved in case of equipment failure or any other catastrophe.

8. What is the web host’s billing policy?
Look for a web host that provides a money-back guarantee. This will allow you to try out the host’s service. Should you find that the service is sub-par in site performance, reliability, or lacking the features that you seek, the ability to request your money back, within the parameters of the guarantee, is priceless and liable to save you from later trouble. It is always a good to idea to inquire about the web host’s cancellation procedures. There are many out there who require you to send them an email or make a phone call to cancel, which can extend the time frame to cancellation. A host who is confident in their service will have a cancellation form or online avenue within their control panel. Now, they will likely also have a retention program, so don’t be surprised when they call or email you to ask why you are leaving. After all, your feedback helps them to evaluate their service.

9. Does the web host provide the features that you need for your web site?
Sometimes people choose a host because it has the exact feature set that they need, but later find that feature set means nothing when access to those features is unreliable. Make sure that a host has your desired features and is also reliable. To make sure that the host you are evaluating has everything you need, use the following list:
• A domain name, but be sure to look for hidden registration fees or renewal fees
• An ample amount of versatile email accounts including web-based, POP3, and IMAP
• Email spam filtering and virus protection are a must these days, unless you are providing this on your own
• Enough disk space to meet your site’s needs
• Monthly bandwidth allotments that will cover your traffic and the ability to increase that allotment based on your site’s success
• Site building tools such as extensions for FrontPage or other online/downloadable site building programs
• Ease of upload to your site via FTP or other means
• Access to a robust traffic analysis program or the raw logs for you to process yourself
• Programming languages, including CGI, PHP, MIVA (if needed)
• Ecommerce shopping cart alternatives
• Database capability, dependant upon your application preference

10. Does the web host have the products and services to handle your growth?
You might be surprised how many sites that once started for fun or as a hobby have grown into some of the most popular sites on the Internet. Hence, you never know when you’ll outgrow your current product or service and need to move up the ladder to the next rung. Make sure that your web host can meet your anticipated growth, not only within the product range of shared hosting, but should you ever need a dedicated server or co-location solution, your host is there to discuss and provide the best solution.

Do your homework by using the above questions as a template and you will likely save yourself some major headaches down the road. If you’ve gathered information about multiple hosts, you can now compare apples to apples and decide on the best host for your needs. Hopefully, the work that you’ve done will avoid forcing you to use your gut, but rather make an informed decision based on the facts. Perhaps, the best piece advice that you will find in any article or forum about choosing a host is, if something seems too good to be true, then it probably is.

About the author:

Bob Roth is a Marketing Consultant and the Director of Marketing for SimpleNet.com Web Hosting. He has worked for some of the most influential and successful companies in the world. Distribution of this article allowed by linking back to

by: S. Rosendahl

You’ve decided to get a reseller web hosting account to resell web space. What now? Here’s a step-by-step guide.

1. Choose the platform you want to use.

More open source software programs are available for Linux than for Windows, which makes Linux less expensive. While most programs (Perl, PHP, Flash, etc.) run on both platforms, a few run on only Windows or Linux. A site that requires ASP or MS Access, for example, requires a Windows platform.

2. Choose the control panel you want to use.

Control panels for websites range from very basic to loaded with features. As a reseller, you’ll also have a control panel for you to set up and control hosting accounts.

In Choosing Your Hosting Automation Software, we compare several control panels, all of which offer good features for web host resellers.

3. Choose your web host.

The web host company that you choose for your reseller account is a key decision — your business success depends on the quality of your host. Factors to consider when choosing a web host for a reseller account:

The platform and control panel

Account features

The company’s reputation — search for online reviews by clients

The record of server uptime

The level of support — how fast does tech support respond to support requests, especially time-sensitive ones?

Flexibility — does the web host have packages that allow you to upgrade when your needs increase? Will they customize plans if necessary?

How long the web host has been in business — while a new web host may be very good, many web hosting businesses fail within the first year

Price — consider what is included in the price

Get Started with reseller hosting. http://www.websitesource.com

4. Set up your hosting plans and prices

Divide your bandwidth by your disk space to find out the ratio of bandwidth to disk space that you can offer. Take into account any ratios that differ if you upgrade to a larger package, and then base your packages on that ratio.

For pricing, consider what competitors charge, but also factor in any additional services you’ll be offering.

5. Develop a business website

You have three main choices for website development:

Create a website using an existing website template http://www.websitesource.com/clientarea/reseller_website_templates.shtml

Hire a designer or a design company to design your site for you http://design.websitesource.com/design/elements_custom-work.php

If you have web design skills, design your site yourself

Include all the information that clients will want to know about your services and company.

6. Make your site e-commerce ready

To be able to accept payments for hosting accounts, you’ll to set up:

An SSL certificate

A merchant account

A payment gateway

7. Set up a helpdesk

A helpdesk allows clients to contact you with support requests and you to track and respond to those requests.

8. Set up billing

With an automated billing system, clients are billed and payments are registered with little effort on your part. Most billing software licenses are priced per month or per year, with some billing software companies offering prices for lifetime licenses.

Some popular billing and payment processing systems:

Modernbill http://www.modernbill.com/

ClientExec http://www.clientexec.com/

WHM.Autopilot http://www.whmautopilot.com/

Whois.Cart http://www.whoiscart.net/

When you choose a billing software program, check if it’s compatible with your server platform and if support is included.

9. Create a welcome email

After you set up hosting accounts for your clients, you’ll need to send them a welcome email. Include in this email:

A confirmation of the plan details

The nameserver names

A username and temporary password

A link to the control panel

Links to your knowledge base / FAQ and to your helpdesk

10. Market your website

Submit your site to search engines. Tell your family, friends, and business acquaintances about your website. Include a link to it in your signature line in outgoing emails. But don’t stop there — market your website http://www.marketingcontrolpanel.com via incoming links, advertising, newsletters, and special offers.

About the author:
About the author: Chris K. is a Technical Executive Writer for Website Source, Inc. http://www.websitesource.com. His established writing skills coupled with experience in the web hosting industry have provided internet professionals with marketing, product and service ideas for many years.

by: Daniel Punch

When you first start out trying to get a site on the Internet everything seems so confusing. Obtuse acronyms flow freely through the 'Beginner Friendly' information sites and definitions can be hard to come across. The main reason for this is that the Internet and the process of getting a website online is really very simple, and once people get past the first stumbling steps they rarely remember the difficulty they once had, which leads to them being unable to understand the next wave of dot com newbies.

So let's begin with defining some of the basic terms that are commonly thrown around when looking for a web host. You'll quickly realize that computer geeks like using big words for simple concepts. What do you expect from a group of people that decided to call half a Byte a Nibble?

Web Host: These are the people that supply your website with somewhere to sit and be accessed from. They're often a wealth of information, so when you're trying to find your feet it will often be worthwhile to contact their tech support and get your questions answered. Because of this, it's important to contact them BEFORE you sign up for any packages to ensure that you'll receive a timely response. Just fire an email their way and see what happens.

Disk Space: This is the same as the space on your own PC's hard drive. Web Hosts will allocate a certain amount of space to your website, usually in Megabytes (MB) or gigabytes (GB). This determines how much you can store on your site.

Bandwidth: Bandwidth is the amount of data that can be retrieved from your site within the bandwidth period. The bandwidth period is the length of time before your bandwidth gets reset once again, usually about a month. Bandwidth is measured in MB and GB, like disk space. Always find out the consequences of exceeding your allocated bandwidth before you purchase a hosting package.

Domain Name: The domain name is your personal identifier on the Internet. This is what gets typed into a web browser's address bar to reach your site. Some hosting companies will offer a domain for free, while others will have the facilities to provide one for a minimal cost.

SQL (MySQL, SQL Server etc.): Structured Query Language. This is the language used to interact with databases. Chances are that if you don't know about it when you start looking for web hosting, you're not going to need to know about it for at least a little while longer.

HTTP: Hyper Text Transfer Protocol. Basically, how the Internet works. It is the protocol governing the transfer of web pages from one place to another.

HTML: Hyper Text Markup Language. This is (usually) what you'll be using to make your website, whether directly or indirectly. Don't be scared by the name, the 'language' is very easy to learn.

FTP: File Transfer Protocol. This is a method for sending pages and files from your home PC to a server. It is quite simple to use and your host will provide login information if this is the method that they use for file access. Typing "FTP://[server details]" into My Computer on a windows box allows you to use FTP as if your server were a regular windows folder.

POP3: This is a common email 'post box' system. It is use to store emails for retrieval.

SMTP: Simple Mail Transfer Protocol. A common protocol used to send emails.

The beginner will not really need to know too much about the above two email technologies. If they're listed, good. It means you have email accounts with your website (i.e. the email name@yourdomain.com will reach you, somehow)

There are many 'languages' used to enhance websites, such as Java, Perl, ASP, .NET, PHP, etc. If you're just starting out you should try to learn simple HTML first before you worry too much about these more advanced languages. In general they're not too difficult to learn, but you'll want a solid grounding before you tackle them.

The Internet is a wonderful source of knowledge, so whenever you want information just fire up your favourite search engine and type in your problem. The Internet is full of sites about the Internet, so the information you want shouldn't be too hard to find.

Building professional websites takes a lot of time and skill, so many companies hire people to do it for them. If this is the situation that you're in, talk to the designer you're hiring about hosting, as they may have struck a deal with a webhost to provide clients with cheaper hosting packages. Also, the professional designer will know what features you're going to need in a hosting plan.

The world of web hosting is not as complicated as people would like to make out. Just make sure you do a little bit of research before diving in and you'll be less likely to get burned by a shifty 'here today, gone tomorrow' company. Check out the host's rankings on a few Web Hosting Directories, do a search for reviews of the company, contact the support staff before signing up and enjoy the world opened by having your own online presence.

About the author:
Daniel Punch
M6.Net

Unique Features that leading Web Hosts Are Now Offering

by: Lois S.

Some web hosts are offering more than others for the same price or even for a lower price. There is no denying the fact that as competition increases amongst web hosting services, many are looking for ways and means to stand out and be different from their competitors. The result is that web hosting service standards are constantly on the rise and webmasters are constantly enjoying amazing new features that were previously not there. Let us take a look at a few that some web hosts are now regularly offering to their clients.

There are website hosts that help clients publish and manage their own email newsletters or ezines. This is a powerful marketing tool that helps increase sales. Some hosts go further and also offer an unlimited number of auto responders. This helps a site owner automatically follow up with prospects and thus dramatically increase the chances of making a sale.

We also now have hosting services that help you set up set up your own affiliate program. Affiliate programs are the proven most effective way of getting traffic and profits for webmasters. Pioneered by sites like Amazon.com, this is where you enable other website owners to promote your site and products on their site and in return earn commissions from the sales that result from traffic that they have referred to your site.

Another popular emerging new feature from hosts is the service that helps you protect your download page where you are selling digital products like e-books or software from your site. The number of hackers is on the increase and this is an increasingly vital service for many webmasters.

Some hosting services are also addressing the rapidly increasing menace of junk mail and provide quality filters to protect your email accounts. Some even provide built-in anti-virus software so that email that arrives with viruses, is automatically deleted.

About the author:

Lois S. is a Technical Executive Writer for http://www.websitesource.com and http://www.lowpricedomains.com with experience in the website hosting industry.

by: T. O' Donnell

I get the occasional web design lead from my website. I wanted to find a company I could pass these onto. So I put an ad on a freelance site. It specified the programming qualifications needed, stated that the successful candidate should have good English, and was for companies only.

The replies I got were enlightening. So much so, I made a list of things applicants did wrong. Here it is.

I should point out I was initially prepared to give everyone a fair go. After the first twenty-odd emails, my attitude changed. I was looking for reasons to delete applicants. I only needed one successful one; with 100 replies it was getting to be a headache, so I decided a brutal approach was needed.

1. Failed to read the spec.

Many applicants couldn't write properly in the English language. Many were individuals only. Result: instant deletion.

2. Failed to address the spec's criteria.

Applicants bragged about how great they were. Many copy-and-pasted standard marketing guff about 'solutions' and 'partnerships' into their emails.

To engage anyone's interest about a proposal you need to talk less about yourself and more about the benefits to *them* of using you. One of the first things I learnt about applying for jobs is you need to show how you meet the criteria in the job description; see if you can find the employer's wavelength.

3. Lots of jargon.

You quickly tune this out. Anyone dealing with web companies probably gets a lot of this. Applicants should talk to the client about *the client's* site and *their* needs, and avoid techno-babble.

Write an application letter. Leave it for a while, then edit it. Brutally. Short punchy sentences, no guff. Talking convincingly about how you can make the client money would be an attention-getter.

4a. 'Coming soon' client-listing pages.

You say you've done work for lots of clients, then put up a 'coming soon' sign on the web page where your client list is supposed to be. Hmmmm.

4b. 'Under construction' pages on your company web site.

This looks bad; something you'd see on an amateur's site. Another reason to bin your application.

4c. Only put up pictures of sites you've done, rather than links to the actual sites.

I'd have liked to see some working example sites. Pictures can be faked, and they don't show background programming.

4e. No mention of your main web site URL.

Let us guess where your own site is (if you have one). It's more fun! I tried guessing from the email address. After a while I didn't bother.

4f. No hyperlinks at all.

Just a short email spiel saying "I am great designer, hire me". Next!

5. Using Yahoo.com or Hotmail.com for your email address.

A pro designer shouldn't use a freebie email address service. Basic web hosting costs $5 a month these days.

I can conceive that a web designer might use a freebie account for some special purpose, but your own domain name is a basic advert that goes out in each email you send.

6. Bad spelling and grammar.

Western civilisation is doomed, if using SMS jargon becomes the standard way to write to people. It doesn't impress old frts lik me, fr strtrs :( Especially if you're looking for work where good spelling and grammar are important.

7. Front-loading Flash designs.

I admit it, I don't like Flash. I especially don't like it when it loads slowly on my broadband connection. I suppose it might impress an ignorant client, who doesn't know the economic consequences of having a Flash-heavy site.

8. Don't phone the employer up.

Unless they say 'canvassing will disqualify', 'phoning the employer is a good idea. Why? Because geeks are famously introverted and tongue-tied, supposedly. So if a web site designer can communicate clearly over the telephone, that, coupled with a good application, puts you streets ahead of the email-only applicant.

No need to jabber. A polite enquiry to establish contact will do. "Just checking you've got my CV", that sort of thing.

9. Keep yourself mysterious.

Emails are impersonal. Anything that can establish you as a human being, a person, a potential ally and friend, is good. It'll make you more memorable. No need to jump out of a giant cake, 'though!

However, you have to fulfil all the other criteria as well. However great a guy you are, if you're a Unix man and they want Windows, forget it.

10. Leaving unclear phone messages.

One chap left a phone message, in which he mentioned his site, twice, but not his 'phone number. His pronunciation was bad, so I guess I'll never know how good he was.

11. Too far away.

Most replies were from India, Ukraine, Romania etc. Anyone who was closer to home (the UK) stood out. I mention it simply as a winnowing criterion.

Also, I needed someone who could land contracts from UK residents; good English, written and oral, was important.

12. Give your rates per hour.

Forget that. You're not a lawyer. Web design jobs can be clearly defined, in terms of time, work and software required. A definite price can be agreed on in advance. It's called a contract. Otherwise, you leave the client open to escalating bills, and yourself to mission-creep.

13. Delay applying.

The first few applications were more scrutinised. After that, fatigue set in. After one hundred, only an applicant who seems a real prospect would be given more than five seconds' scrutiny.

About the author:
T. O' Donnell ( ) is an ecommerce consultant and curmudgeon living in London, UK. His latest project is an ebook on conservatories, available at T. O' Donnell freeware may be downloaded at

10 Tips For Web Success

by: David Risley

The webmaster's biggest job is to get their traffic up and keep customers/visitors coming back. Building the site is one thing, but simply building and posting a website does not guarantee traffic. In fact, a website could be beautiful and an example of all the latest technology and still not attract a single visitor if not promoted correctly. Here are 10 tips to guide you to success with your website.

(1) The internet is a new medium.
At least compared to print, it is. A website is a waste if it simply re-hashes something which could easily be put into print. Don't have the site be just an online brochure. Put up features which take advantage of the internet as a medium of communication. Filter information for them. Provide search capability. Provide interactivity with features like forums, quizzes and tools. Web visitors like to interact.

(2) Treat the Customer's Time as Valuable.
When a person visits your website, you have their attention for that point in time. You either need to use it or you will lose it - fast. Most visitors have short attention spans, what you need to design your site homepage so that it grabs their attention and provides what they are looking for right away. Its like walking into a restaurant. If you walk in and just stand there and nobody comes to greet you, you might wonder what is happening. But, if the hostess comes and greets you right away and walks you to a table, then you will be there for awhile and eat. The same analogy goes for websites. Don't overcomplicate your website homepage. Best results will be obtained if you make it very clear where to click to find what they need.

(3) Design the site for customers, not the company.
Your site needs to satisfy the needs of customers, not the company. So, don't post content which is not really useful to the site's customer. And avoid over-flattering marketing hype about the company. It inflates the ego of the company more than it helps your customer.

(4) Involve the Visitor.
Keep the visitor involved and make them feel like a valuable contributor. Actively ask for the feedback and suggestions. Ask for communication from your visitors and answer that communication swiftly. When getting that communication, capture their email address. This will allow you to communicate with them long after they have moved on and forgotten about you.

(5) Keep it Current.
You need to have content on your website which is timely and relevant to the customer's life. Posting month-old news is not interesting. Posting dry product information which never changes is not interesting. Yes, you need to have product information and other information on your site that won't change much, but you can also post more timely content. You can, for example, post content about how your products can be used in certain situations in life. Provide tips and techniques - things which are immediately applicable and solve a problem.

(6) Pay Attention to Form/Design.
Some sites simply over-do it on the eye-candy. Big graphics just for the sake of graphics often impress the site's designer more than the visitor. Do not use graphics that are large and purposeless. Remember, some visitors may still be accessing your website via dial-up. Your site needs to load up quickly for all users. A slow website will cause your users to leave quickly. Also, pay attention to graphic and design size. Many web designers operate on fairly large screen resolutions and sometimes forget that even though a graphic looks great to you, it will appear enormous to somebody on a smaller resolution. On the flip side, don't go too light on graphics. A site which is poorly designed and using the default font and no color is not very aesthetically pleasing. Any web visitor, whether they admit it or not, judges your company by your website unless they have something else to go on. A well-designed site communicates professionalism. A poor design makes the site seem like an afterthought.

(7) Promote.
When a visitor communicates to you via email, it is best to use a web form. not only will this keep your email address from being picked up by spammers, it will also allow you to ask your customers for their email address and then store that address for later use. Employ the "push/pull" marketing strategy. A visitor coming to your website is the pull, but later you want to push content back to them in the form of a newsletter or other promotional material. Start a mailing list and use it. Invite visitors to sign up. Promotion makes or breaks a business, and as long as you respect the ethical considerations of your mailing list, you should use it.

(8) Don't Operate in a Cocoon.
The internet is a medium which is shared by millions. When you set up your website, don't operate as if you are a self-contained island. Get out there and keep in tune with what is happening on other websites related to your own. Participate in forums. Post links to other websites and ask for a link in return. Form partnerships with other sites if it is appropriate. When it comes to communication, people like personal contacts. Hiding behind general email address like "sales" and "info" is OK as long as there is a way to also email you directly. A company site which allows email direct to the management is good. Just remember how much you hate calling a company and getting stuck in their phone system. Sometimes you just want to talk to somebody. Give your visitors that ability.

(9) Have a Plan to Attract Repeat Traffic.
Use newsletters, out-going email, contests, forums, clubs, auctions - anything that will cause people to return to your website. When posting links to other websites, don't just send your visitors somewhere else. They may never return. Provide them an exit page. Give them a pop-up when they try to leave your site. Or at the very least make external links open in a new window.

(10) Track Your Visitors
Pay attention to your site's statistics and react accordingly. What are people reading? How are they finding you? Do they just come and leave right from your homepage? How long as they are on your website? Do they return? This data is immensely valuable in fine-tuning your website based on customer needs and wants. Remember, the biggest mistake of any webmaster is designing the site for what THEY want. A successful website is designed for the target audience, not to impress the site's owner.

About the author:
David Risley is a web developer and founder of PC Media, Inc. (http://www.pcmedianet.com). Specializes in PHP/MySQL development, consulting and internet business management. He is also the founder of PC Mechanic (http://www.pcmech.com), a large website delivering do-it-yourself computer information to thousands of users every day.

How to register your domain

by: Ted Prodromou

When you launch a new website you must register a unique domain name with an authorized registrar. When the internet was first starting, all domain names and IP addresses were registered through one organization, Internic. Eventually Network Solutions took over the role as “keeper” of the internet domain names. Today, there are hundreds of websites where you can register your domain name but Network Solutions still maintains the main database of domain names. Some websites charge as little as $2.95 per year for your domain name while others charge as much as $35 per year for the exact same service. Some even offer one year free if you register your domain name with them and host your website on their servers. Why pay $35 when you can register your domain name for much less at another website?
So why does Network Solutions charge $35 a year if they are the keeper of the database and their resellers charge a fraction or even nothing? Who knows and who cares! Register your domain with one of the cheaper providers and you'll be fine. A word caution - be care who you choose to host your website. Getting a free year of your domain name isn't worth it if your webhost is unreliable and your website is down more than it's up.
You pay for your domain name on a yearly basis. It's a separate charge from your webhosting bill. When you register your domain name choose the autorenewal option if it's available. This way your domain name will not expire if you forget to renew it. If your domain name expires, it's free for anyone else to register so you need to stay on top of when it's expiring. Also registering your domain name for a 3 to 5 year term will often save you money. For example, godaddy.com charges $8.95 a year for your domain name but only $7.25 a year if you register for a 5 year term.
When you register your domain you can create different contact names. The three contacts are Administrator, Technical and Billing. Most of the time the same person is all 3 contacts. If you web designer registers your domain name for you, make sure you are designated as the Administrative contact. This gives you control over the domain name and you must be notified if someone is trying to make changes to your record. If you aren't one of the contacts then someone can transfer ownership of the domain name without your permission.
To see a record of your domain name, go to www.networksolutions.com and use their WHOIS utility which is located in the bottom left corner of their home page. Simply enter your domain name and click Search. You'll see the complete record of your domain name, where it's registered and where your website is hosted. For a complete video of how to use WHOIS, visit www.valiss.com/video/whois/whois.html.
When you register your domain name you'll have to the option of making it a private registration. I highly recommend paying the additional fee to make your information private. If you leave your registration public anyone can look up your domain information which includes your home or business address and your email address. Many spammers scan public domain registration records to find valid email addresses to spam.
I always use a yahoo or hotmail email account when registering my domains. This way if spammers to find my email address, I can just get a new “throwaway” email address and I won't receive spam at my primary email address.
Always make sure your domain record remains locked. Locking your domain name is a feature implemented a few years ago. When you want to transfer your domain name to a different registrar you must unlock it. Once it's unlocked the new registrar can “pull” your domain name from your current registrar. Once the transfer is complete, the domain name will be locked to prevent anyone else from “pulling” your domain away from you.

About the author:
Ted Prodromou spent over 25 years in the computer industry working for IBM, Digital, and Cellular One. Today he's the owner of Valiss IT, a consulting firm that provides personalized web design and small business marketing solutions. Visit for lots of free “how to” articles about marketing your business online.
Copyright 2005 Valiss IT, Inc. All Rights Reserved

This article may be reprinted only if it remains unchanged.

by: T. O' Donnell

Create Your Own Download Links

by: Mark Meshulam

One of the great features of working with the web is the ability to download a file by clicking on a link. As most earthlings know, a link is most frequently visible as blue underlined text displayed on a website, or on an HTML email. Links can also be presented as hot spots on an image, or a button which can be clicked.

Sometimes when we click on links, we are magically transported to a new web page. Behind the scenes, we are actually receiving new files from a web server, and our browser software is "rendering" the files on our screen according to instructions contained in the files.

These new files could be served up by the same web server which served up the previous page, or with equal ease we could be receiving files from a totally different location, possibly from halfway around the world! Such are the wondrous ways of the web.

Other times when we click on links, we get a different experience. Our browser offers to download a file and patiently awaits our answer. When we accept and possibly tell our browser where to file the download, the web server sends the file to our computer and a download takes place.

The usefulness of this functionality is obvious. We don't always want to see the information painted on our screen, sometimes we just want to use it. Consider a spreadsheet file as an example.

If I want to share my spreadsheet with you, I can easily send it to you as an email attachment, but what happens if the file is too large? Chances are, your file attachment could hit a bottleneck somewhere in your, or your recipient's email system and may never deliver.

However, if I send the file as a download, email system bottlenecks are bypassed and the pipe is wide open. Here's how it works:

1. First, I upload my large file to a web server somewhere.
2. Then, I place a download link to that file in my email to my pal.
3. When he receives the email, he either clicks on the link or pastes it into the address bar of his browser.
4. He easily downloads the file.
5. He is incredibly impressed.

To do this, here is what you will need:
1. Rights to a web server to host your file - many web hosting companies offer this.
2. Software for uploading your file - for starters you can actually use Windows Explorer.
3. Knowledge of the correct "path", or URL which will allow your recipient to access the file. This should be available from your web hosting company.

The format of the URL will look like this: http://www.domain.com/downloads/myspreadsheet.xls
Where "domain" is the domain you have registered for your use, which is targeted at a folder on a web server, which has a subfolder named, for example, "downloads". Your example filename, in this case, "myspreadsheet.xls" should match the actual filename exactly. Filenames should not have spaces or odd punctuations.

In case the above steps seem too intimidating or labor intensive, there is a software/webhosting package available called Personal FTP (www.poingo.com).

The software uploads your large files to your private webspace on the Personal FTP server, opens a new email, and places a download link onto the email, all in a few clicks. In addition, you get your own subdomain, which not only adds your identity to the link, but also enhances the reliability of the download.

About the author:
Mark Meshulam offers Poingo Productivity Suite, unique & inexpensive software which speeds your work and makes it more fun. Includes: Email reminder system. Create JPGs and PDFs. Edit images in Outlook. Do anything with Hotkeys. Mark's blog, educational ruminations on people and technology in the workplace at

Shocking Facts about Updating Your PC Operating System

by: Jason Frovich

From "ignorance is bliss" to "surprise attack and disaster" - how many thousands of Internet users have experienced this frustration and grief?

This raises the obvious question: "Why haven't they prepared to avoid it?"

The startling fact is that there are many long term Internet users who have never even considered updating their Operating Systems and protective Safe-ware.

Perhaps the complexity of it all contributes to what might be described as User apathy - or indifference and a lack of enthusiasm toward the following:

* The news of yet another vulnerability or patch process.

* The potential damage to computer, personal information and reputation - i.e. the "It can't happen to me" attitude.

* Their own abilities - i.e. "I'm too old, too dumb, too whatever - to learn how to fix a computer without breaking something."

* Updating - i.e. "My computer came with an anti-virus program, so why does it need to be updated now?"

The sad fact is that the lack of confidence people have in their ability to build a defense often leads to a reluctance to even accept the reality of Cyber Threats.

Some of the lesser-experienced Internet users rationalize their lack of action with pessimism, even defeatism. Human nature often supports these excuses with defensive attitudes and mis-beliefs like:

* False sense of disaster support - "My nephew, neighbor, son or whoever, is a computer whizz. They'll be able to fix the problem if anything ever happens."

* Scepticism - "All this talk about viruses is just so the "news people" will have information for publishing, and so the software manufactureres can scare people into buying more of their products."

* Ignorance (of the extent of deception, skills and sophistication that the malicious hackers have attained).

* Disbelief (that personal computer might be infected and used by others to spread malicious viruses and worms). "My computer seems to be working ok - a little slow, maybe, but it is getting pretty old."

* Overwhemed (too many choices with firewalls, anti-virus, anti-spam, anti-spyware, Trojan removers). "Why do I need all of these and which ones should I use?" or "Do I really need to update my Operating System, my anti virus, spam, spyware stuff?"...I'll just never learn how to do all of this.

* Expense (How much will all this cost and is it really necessary?)

* Fatalism - "Hey, if it's going to happen, it will, and I'll just junk my computer and get another one. Mine's getting kind of old, anyway."

Here, then, are the Shocking facts about updating PC Operating Systems.

There are many unaware Internet users who have been online for years, but lack in these ares:

* They don't know what "Updating" really means.

* They have never responded to the popup message associated with the icon in the Task tray that announces new Windows Updates.

* They have never clicked on the Windows Update icon in the Program Start menu.

* They have never visited the Microsoft Windows Update web page at http://windowsupdate.microsoft.com.

* They have never updated their PC Operating Systems.

Even if they have been able to navigate to the Microsoft Update webpage, many just throw up their hands in despair at the overwhelming number of choices and unknowns, such as:

* Choosing what to update from the long list of options.

* Waiting for Windows to check the registry for available updates.

* Deciphering the Update descriptions (and instructions).

* Selecting or Removing the necessary options.

* Starting the download.

And oftentimes, many people have never even used the Windows Help information to find out how to update their computer Operating Systems.

How many self taught or untrained computer users are going to persevere through all of the hassle described above? Is it any wonder so many computers become infected? The criminal Hackers building their bot and zombie armies have nearly an open and undefended playing field; many are using it every day to steal money and identities.

So, what is the solution to this problem?

If individuals with computer "understanding" would help and assist others with less knowledge, there would probably be less of a problem.

Nearly everyone who has faithfully kept their PC Operating Systems and Safe-ware up to date surely has family members and friends who could benefit from an hour or so of basic instructions. This would make it much more difficult for the criminal Hackers to compromise another persons computer.

Hacker's would eventually be faced with a growing number of adequately protected computers, educated Users and hopefully would finally give-up trying!

About the author:
Supportcave.com offers new and enhanced spyware removal Software. Not only will these programs effectively check and clean your computer from Spyware, once installed they will also shield your computer from future Spyware intrusions.

Choosing Your Web Hosting Reseller Software

by: S. Rosendahl

As a web host reseller, one of your most important business decisions is your choice of web hosting control panel software. The web hosting software you use will save or cost you time, money, and frustration.

What reseller control panel features will reduce your workload? What hosting software programs are integrated with the reseller control panel or work with it? What website control panel features will your clients like?

In this article, we’ve compared four quality web hosting reseller software programs:

• Alabanza
• cPanel
• H-Sphere
• Plesk

All of these reseller control panels come with control panels for your clients. They all have numerous features — advanced email management, web statistics, pre-installed scripts, multi-language support, and more. They all work on Linux platforms, while H-Sphere and Plesk also work with Windows. According to the cPanel website, a Windows version of cPanel is in development.

Other features that set these control panels apart are their degree of automation, the number of features and ease of use for the end user, and the features and ease of use for you, the reseller.
Alabanza

When you become an Alabanza reseller, you don’t just have a reseller account — you lease a dedicated server from Alabanza. Alabanza owns the control panel the server, and you resell directly for Alabanza. If you lease a dedicated Alabanza server, you can create your own reseller accounts. However, only you can set up hosting plans; resellers below you will be limited to hosting plans that you create.

Alabanza offers resellers a high degree of automation with its Domain System Manager (DSM), which can significantly reduce overhead and time spent on routine tasks:

• Account creation
• Billing and invoice management
• Credit card processing
• Domain registration
• Email notifications
• Ordering fraud protection

Even novices can sell hosting with this level of automation.

DSM also integrates with bulkregister.com for domain name registration. It does not easily integrate with other domain registrars, though.

A key Alabanza feature that resellers can offer their clients is the Xpress Product Suite, which provides web development and email management tools. The Xpress Product Suite includes SiteXpress, a website-building program that features over 300 templates and requires no web design skills.

cPanel

For resellers and end users, cPanel is known for its ease of use and range of features. cPanel’s collection of over 50 pre-installed scripts and Fantastico auto installer help clients set up their sites with little web development knowledge.

A basic cPanel reseller account comes with two separate programs for resellers to manage their business:

• WHM (Web Host Manager) is used to create accounts and packages, add and suspend sites, modify passwords, view bandwidth usage, park domains, install SSL certificates, and perform other administrative functions.
• From the reseller’s cPanel control panel, a drop-down menu takes the reseller to the control panels for each of the sites on the reseller account, including the reseller’s site.

With the addition of an optional program, WHM AutoPilot, you can automate account creation and suspension, email notifications, and other tasks. WHM AutoPilot also integrates with common payment gateways and has a helpdesk, an invoice module, and other tools.
H-Sphere

H-Sphere is designed for both Linux and Windows platforms. Moreover, resellers can set up plans for both Linux and Windows and administer sites on different servers from the same control panel. The control panel, actually a separate server, also provides administrative access to the integrated helpdesk.

The H-Sphere control panel server automates account configuration, credit card processing, domain registration, and email notifications. It also includes a built-in billing module and supports over 20 payment gateways.

From the reseller’s point of view, H-Sphere has a higher learning curve than most other control panels because of its numerous features. For example, when setting up a new plan, the administrator has two pages of features to choose from, including setup and monthly pricing for optional services.

Beginning webmasters may find H-Sphere too complicated for their needs. More advanced users, however, appreciate the features and control that H-Sphere offers the end user. A key feature is the ability to have control over separate domains with multi-domain hosting.

H-Sphere comes with the website builder SiteStudio, which guides users through a variety of style choices and stores content separately from the layout. No HTML or FTP knowledge is required.
Plesk

Plesk is known for its stability and security. Resellers and end users like its simple navigation, its clean interface, and its professional appearance. It comes in versions for both Linux and Windows platforms.

With Plesk, all users use the same control panel but with different levels of control:

• Server administrator
• Client / reseller
• Domain owner
• Mail user

Each level of the control panel gives the user control of that level and the level(s) below it. Email users, for example, can log into their mail user control panel to change their password, add autoresponders, and change other personal settings without having access to the domain owner control panel.

Plesk handles SpamAssassin at the mailbox level rather than at the domain level.
This feature enables users to whitelist or blacklist email for each email address, allowing each email user to have individual settings.

SWsoft, the company behind Plesk, also offers SiteBuilder, a five-step website builder using pre-built templates. SiteBuilder has over 300 templates in different categories to choose from, and users can publish their sites without any HTML or FTP knowledge.

If your Plesk reseller account is with a web host that offers HSPcomplete, you will have some automation available with your account, such as credit card charges and email notification.

About the author: Lois S. is a Technical Executive Writer for Website Source, Inc. http://www.websitesource.com. Her established writing skills coupled with experience in the website hosting industry have provided internet professionals with marketing, product and service ideas for many years.

Learn How To TroubleShoot Keyboard Problems Fast

by: otis f cooper

Do you think the keyboard is important?Try using your
computer without it.Your computer will be almost
useless without the keyboard.And like all other PC
peripherals,the keyboard can and will put you down.

The keyboard is a simple peripheral and when it does
go on the blink,you will be much better off pyrchasing
a new one rather than considering repairing it,unless
the problem is something simple like a stuck key.

TROUBLESHOOTING BASICS

As we look into problems with the keyboard,remember
the check the obvious first and as with all problem
solving procedures,don't be tempted to take shortcuts.
Follow these procedures to resolve common keyboard
problems.

KEYBOARD WILL NOT RESPOND

1st. Restart the computer.This sometimes will resolve
a computer that has froze or locked up during the first
boot up.

2rd. Look behind the system unit and check to see if
the cable is fully inserted into the connector.Check
to see if it is in the keyboard connector and not the
mouse connector.

Shut the computer off and remove the cable from
the system unit.Check to see if any pins or connectors
have been bent or broken.

If all pins and connectors are good.Try connecting
another keyboard and restart the computer.If the
new keyboard works,replace the old keyboard.

CHECK FOR KEYBOARD ERROR IN WINDOWS

If the new keyboard should fail as well,check the
resource conflicts if your operating system is Windows
98 or Me.Click on Start,Settings,Control Panel,System,
and Device Manager Tab in System Properties.

Windows displays your devices attached to your PC.
Click the plus sign and scan the list for the keyboard.
If you notice an exclamation point or a red X beside
the keyboard,the keyboard has a problem.

Now highlight the keyboard,click the remove button,
and click OK in the confirmation window.Close the
Device Manager and restart the computer.The
operating system will reconfigure the keyboard.

WINDOWS DID NOT FIX THE KEYBOARD

You have restarted the computer and the keyboard
still does not work.Its now possible you have a faulty
keyboard port.This may prove true if the second
keyboard failed to work on your computer as well.

Though it rarely happens,an error message will
appear if the keyboard get hot.Stuck keys are
also causes of error messages appearing on
your monitor at bootup.

POOR KEYBOARD PERFORMANCE

Keeping the keyboard free from dirt and dust,is
essential to good keyboard performance.Liquid
spills are common and can be cleaned with a
can of compressed air.

Your settings in Windows may also be the culprit
in poor keyboard performance.To check your
keyboard performance,click on Start,Settings,
Control Panel,and double click keyboard.

On the Speed Tab,you have the option to control
the Repeat Delay,Repeat Rate,and the Cursor
Blink rate.The Repeat Delay is the delay between
the time you press a key and when it responds.
The Repeat Rate controls just how fast the key
repeats after it begins repeating.

Windows give you the ability to control features
of your keyboard which will boost its performance,
allowing you to perform your tasks quicker.

While the keyboard is replaced rather than repaired,
it is imperative that you learn troubleshooting steps
to correct most keyboard problems.You may have
problems with the keyboard late at night and you
may need to get it working to complete a document
you may need for work.Know how to correct problems
and help others that may experience keyboard

About the author:
Otis F. Cooper is the author of the award winning
PC Super Pack,the Computer Training By Video
course.For hundreds more free PC repair tips,sign
up for his bi-monthly newsletter and learn the PC
free at

by: Joel Walsh

Trojans are not just more dangerous than computer viruses, they're stealthier, too. Find out where they hide.

Minions of an evil master lurk in your hard drive, crouching in your system registry, ready to pounce.

What Is a Trojan?

The word "Trojan" is a mystery to most people, even many who think they know its true meaning. If more people really understood what Trojans are and the risk they pose, there would be fewer Trojans, since fewer people would ever leave their machines vulnerable to them.

A Trojan is malware. Malware is a special kind of software, like spyware, adware, and viruses that no one wants. Yet a Trojan is more dangerous than any other kind of malware. Unlike those other types of malware, Trojans are not mindless flunkies hurled at your computer by their masters. A Trojan is a master that first craftily infiltrates your PC, then unleashes its malware henchman.

What Trojans Do

• Some Trojans may install worms, which are programs that use your computer and internet connection to send out armies of server requests in the hope of shutting a particular website down, or to spread viruses or worms to other computers.

• Other Trojans are thieves, out to steal your computer's processing power and turn it over to their hacker masters, often by setting up a backdoor, a hidden internet connection that allows for outside manipulation of your machine.

• Some thieving Trojans are fraudsters that may go after your financial information by installing keyloggers that record what you type--especially passwords and important banking numbers.

How Do Trojans Hide?

No one thinks they have a Trojan on their computer until it is too late. That's because they do such a good job of blending in.

• Trojans come disguised in innocuous file names, often pretending to be a helper application to software or an essential operating system component.

• Trojans try to avoid calling attention to themselves, and so will often only interfere a little, if at all, with your computer's performance, choosing instead to do their dirty work while your machine is idle. Computers left on and connected to the internet while their owners are asleep or at work or school are favorite targets.

How Do You Remove Trojans?

Removing Trojans can be a can of worms. Here's why you need to proceed with caution:

• Since Trojans can disguise themselves as software your computer actually needs, you could accidentally delete a vital program or system registry entry. In the worst case scenario, you won't be able to restart your computer.

• Many Trojans are trained for survival. When you try to removal them manually, they may simply copy themselves to another directory.

Intimidated? You don't have to be. Rather than trying to defuse a Trojan yourself, why not call in the bomb squad? Good anti-spyware and antivirus software will fight Trojans, too. Just make sure to look for a program that specifically says it fights Trojans. After all, this is no job for amateurs.

About the author:
Joel Walsh writes for about spyware removal: spyware removal [Publish this article on your website! Requirement: live link for above URL/web address w/ link text/anchor text: "spyware removal" OR leave this bracketed message intact.]

Why Thunderbird is the Best Email Client for your Family or Office

by: Rob Barrett

Nowadays, most of us have so many email addresses, it's hard jusy to keep track of our own, let alone manage those of our family and colleagues as well. Throw newsgroup sunscriptions and multiple storage folders into the mix as well, and it's a management nightmare.

Mozilla Thunderbird, my email client of choice, solves this problem effectively and easily with Profiles.

How do Thunderbird Profiles work?

Thunderbird allows multiple users to set up the email client to suit their own specific needs and tastes, from Themes and Extensions to Email accounts, Inboxes and Newsgroup subscriptions.
Upon startup of Thunderbird, you are able to choose which user profile you would like to use.
So, you can now have a profile for yourself, one for your partner, and even one for the kids (allowing you to increase Thunderbirds's spam and security measures).
Each profile is independent of the others, so it's like having a new installation for each user.

How do I activate Thunderbird Profiles?

1. Firstly, find the Thunderbird shortcut on your desktop (or create one from the .exe file).
2. Right-click it, and select properties.
3. Lastly, in the Target box, add ' -p' without the apostrophes to the end of the target line (so that it reads something like 'C:\Program Files\Mozilla\Thunderbird\thunderbird.exe -p'), and click OK.

Now when you start Thunderbird through this shortcut you will be prompted with the Profiles Manager box (as long as you do not already have Thunderbird open). It's all self-explanatory from thereon.

For faster start-up, I advise that you keep two shortcuts on your desktop - one to load up Thunderbird as normal, and this new one to execute only when you want to change profile.

About the author:
Rob Barrett is a professional web designer based in Dorset, England.
To read more free articles on Web Design and Mozilla Firefox & Thunderbird, visit:

by: Angela Nielsen

We all understand the importance of good “people skills” when it comes to our interpersonal communication – it helps us get the results we need. Our communication determines the opinion others have of us – knowledgeable or ignorant, pleasant or rude, professional or immature. Most of the time this is in face-to-face or telephone conversations where we have some control over the impression we make on others.

When it comes to netiquette (Network Etiquette), it’s not as easy to control how others perceive us, and yet it’s even more important. Why? Because what you write and how you use email can affect whether your email gets delivered, read, or responded to – and what that response is! In addition, there are numerous “technology traps” that are easy to fall into. Have you ever seen someone accidentally send an angry or sensitive response to a huge group of people by using the ”Reply All” key?

And before you say to yourself "I already know" and stop reading this article, realize that every single one of us could benefit from a few simple reminders on the proper use of email, not just from a personal view but also from a business standpoint. If you're doing business on the internet – and using email to communicate with your customers – then this article is a must read for you! You may already know many of these tips, but even the most experienced user will find a few rules you were not aware of or have fallen into the habit of breaking.

Think, write, and think again.
Email is a static, one-way channel – unlike live communication, there’s no way to get immediate feedback (from facial expressions or voice responses) to know if we are being effective or even understood. So think twice before hitting the send key. Is there ANY chance that the recipient might misinterpret what you want them to understand? Do your thoughts come across as abrupt or angry? Could this email accidentally affect your reputation? The hastily written word may lack feelings and the true emotion you intended. You might be smiling as you type, but your note could come across as sarcastic or mean-spirited. Remember – there’s a person on the other end, not just a computer.

Use a meaningful subject line.
This is the first thing your reader will see, so use the space to help them understand the contents of the email even before they open it. Using the same rule from above, type in a subject that relates to the message you're sending, rather than leaving the subject blank. Without a subject line your note will probably be seen as another piece of junk mail – not everyone will recognize who you are just from your email address. Many internet service providers (ISP’s) filter out suspicious looking email, and a blank subject is a big red flag. Also, try to avoid generic words like "Hi" or "Check This Out" to avoid having the recipients spam or virus software delete your message!

The beginning, and the end.
Always use a salutation, even if it’s short. Start your message with "Hi", or "Hello", or "Dear", whatever works best for the intended recipient, and whatever reflects your personality. Think about this: when you call someone on the telephone, don't you say "Hello" before telling them what you want? Email messages should be no different. At a minimum, address the email to the person.

Don't forget the end of your message too! Always sign your messages with your name, and say "Thank You", or "Sincerely", or something else appropriate. You can even setup a signature in your email program that will automatically display your information at the bottom of every email message you send. For directions, use your email programs help file and do a search for signature.

Protect your recipient’s identity – use “To:”, “CC:” and “BC:” properly.
There are a few simple netiquette rules for using the address fields in email.

If your email is being sent to just one person or email address, place it in the "To:" field. This should be the person who is responsible for sending you a reply.

When your email is being sent to more than one person and all the recipients truly need to know who else is receiving it, put all the addresses in the “CC:” field.

For email sent to multiple recipients who have no real reason to know the names and email addresses of everyone else to whom it is being sent, put all the addresses in the “BCC:” field.

(Some email software requires at least one address to be placed in the “To:” field. Put your own email address in the “To:” section if this is required.)

By default, not every email program has the BCC field available for viewing. If you cannot see the Bcc field in your program, check your programs help file for directions.

Give memory a helping hand.
When replying to emails, include a copy of the prior notes you’ve traded with the person on the topic, don't just send a new one. I may receive 50 emails a day that need a reply and it’s not always possible to remember every single 'conversation' with every single person. Please don’t make your reader go looking through their ‘sent items’ folder or email ‘recycle bin’ to refresh their memory!

Use the ‘Read Receipt’ sparingly.
In some cases, it's crucial for both parties to know that a message was received. However, in normal day-to-day activities you should not request a read receipt for every single message you send. It's annoying to the recipient to have to click that pop up box every time they get your email. And it is an invasion of privacy. Don't forget – just because they have received it doesn't mean they have necessarily read it, so receiving a read receipt doesn't actually prove anything other than that the message was received. And for day to day communications, is that really necessary?

URGENT!
The boy who cried wolf. Do not send all your messages as URGENT, or HIGH PRIORITY. If your recipients keep receiving messages marked that way, then eventually the red exclamation point loses it's effectiveness – except to reinforce how important YOU think you are. Reserve these messages for those that are of utmost importance!

Avoid special formatting.
For your day-to-day messages, don't use colored email backgrounds, colored fonts, special fonts, images or other "pretty" type of formatting to your messages. Keep them clean – this makes it easier for the intended recipient to read them and reply. It's best to send messages in plain text to ensure everyone will be able to read them, since not everyone has their email set to receive html emails. You would be amazed at how bad your note may look to someone viewing their email on a handheld device or an older computer. By keeping your emails clean, they will also load much faster for the recipient!

Don’t SHOUT!
If you type in all capital letters, your reader will see this as yelling, or they will think that you were just too lazy to use proper text formatting. It’s also hard on the eyes – did you know that it takes longer to read something written in all caps than it does to read something that is properly formatted?

Proof, spell-check, and use proper formatting.
Poor writing skills are a direct reflection on you! And the reader never forgets the person who writes an undecipherable message. Spell checking will prevent most misspelled words, but you should always proof your email in case you've written the incorrect word (that was spelled correctly). For example, month and moth, where and were, all look correct to a spell-check program. Use proper capitalization, punctuation and formatting. Break your paragraphs when the subject changes, or if they become too long. Don't use excessive formatting (too much bold, too many exclamation points and question marks, etc.) Too much of anything will make your message harder to read. You want to make your message easily readable, as well as understandable. Proofread it to ensure it make sense, and never assume the reader knows what you mean, always spell it out for them. The time it takes to proof and spell check is minimal compared to the lasting impression you will make if you don't take the time.

Take the time to send a reply.
Even when someone emails you something that doesn't need a direct response, follow up with them in a timely manner just to let them know you received their message. It’s amazing how often people will ask for advice, and not even reply with a short “Thank you” when they receive their answer. A simple message telling the sender is sufficient. And this lets them know you did receive it, that it didn't just get stuck in cyberspace somewhere.

If they didn't request it, don't send it!
No matter what you think may be acceptable, you cannot email someone about your product/service without their permission. Unless they request that you send them an email, or you have previously done business with them, then it is illegal to send them an email, period. Any recipient can easily forward your email to their ISP and report you for sending unsolicited email messages (SPAM).

This report would result in the immediate removal of all your websites/email address from most servers. You would then join a list of “prohibited senders” meaning that servers would not allow any messages attached to your domain name to be received by their customers - the people you are sending your messages to.

You might be thinking, “but I get emails every day about products/services that I didn't request information about.” Sending unsolicited email messages (SPAM), is kind of like speeding. Lot's of people do it, but it is against the law, and no matter how long you may get away with it, you are bound to get caught!

Compress, Compress, Compress!
If you are sending an email with several large attachments, it is often better to send them in a few separate emails, so that you don’t send a document that is too large to even open. Or, you can try compressing your messages into a zipped file. It doesn’t reduce the size of images or pictures very much, but it works great for text, spreadsheet and program files. This is very easy to do, and will make your file size much smaller, and make the recipient much happier. Check out www.winzip.com (for those on pc).

Hoaxes as helpful hints.
If it sounds too good to be true, it probably is. Do not forward everything that gets sent to you. We've all seen them – the chain-letter emails that promise if you forward to x number of people you'll get paid, or you'll win something, or you will be lucky forever. It's all a hoax, a scam, and the only result is huge numbers of email transmissions that slow down servers all across the country. If you receive one of these emails from a friend, reply to them (in a very nice way) and explain to them why this isn't true, or ask them to stop forwarding them to you.

Virus, or virus advice?
Many viruses are spread by email masquerading as warnings about – a virus! If someone forwards you a virus warning, which usually contains instructions for removing a virus from your computer... check google.com for that virus BEFORE doing anything. Chances are, it's also a hoax, and if you do remove that "bad file" from your computer, you're actually removing a necessary component crucial to your system!

Wow, that was a lot of information to take in at one time, but I congratulate you for sticking it out and reading the entire article. Please share it with your family, friends and colleagues.

About the author:
Angela Nielsen is President of NIC Media Group, an award-winning web development company located in San Diego, California. To find out more about Angela Nielsen, and NIC Media, visit or call them direct at 888 NIC Media. Copyright 2005 by Angela Nielsen and NIC Media Group

Computer Technology Guide

NUFFNANG

Search Blog Content

Friday, October 30, 2009

Choosing A Web Designer: A Plan To Guide You Through The Minefield

Wednesday, October 28, 2009

The 10 Most Important Questions To Ask Your Web Host NOW!

Steps to becoming a web host reseller

Elements of Web Hosting

Sunday, October 25, 2009

Unique Features that leading Web Hosts Are Now Offering

How Not To Get Web Design Work

Friday, October 23, 2009

10 Tips For Web Success

Thursday, October 22, 2009

How to register your domain

How Not To Get Web Design Work

Wednesday, October 21, 2009

Create Your Own Download Links

Tuesday, October 20, 2009

Shocking Facts about Updating Your PC Operating System

Sunday, October 18, 2009

Choosing Your Web Hosting Reseller Software

Friday, October 16, 2009

Learn How To TroubleShoot Keyboard Problems Fast

Crouching Trojan, Hidden Malware

Thursday, October 15, 2009

Why Thunderbird is the Best Email Client for your Family or Office

Email Etiquette – More Than Just Manners